I want to take a moment to recognize Stephanie at CRI Properties in Jacksonville, NC for the outstanding customer service she provided during a very stressful situation. I was dealing with significant issues in my rental home involving both a leaking roof and problems with my bathtub, which ultimately made it necessary for me to stay in a hotel while repairs were being completed. Throughout the entire process, Stephanie was extremely professional, responsive, and compassionate. She kept me informed every step of the way, providing regular updates on maintenance schedules, repair progress, and what to expect next. What stood out the most was her communication and willingness to help. Whenever I had questions or concerns, she took the time to explain everything clearly and made sure I understood what was being done to resolve the issues. She also assisted with coordinating my temporary hotel accommodations during a time when my renters insurance was creating additional challenges and stress. Even during moments when I was understandably frustrated by the circumstances, Stephanie remained patient, understanding, and reassuring. She consistently followed up, checked on the status of repairs, and made sure I felt supported throughout the entire process. Her dedication and professionalism turned what could have been an overwhelming experience into one that I felt was being properly handled. Customer service like Stephanie’s is hard to find. She genuinely cares about residents and goes above and beyond to make sure concerns are addressed. I greatly appreciate everything she did for me and would like to thank both her and the CRI Properties team for their efforts. Thank you, Stephanie, for making a difficult situation much easier to navigate. Your hard work and commitment did not go unnoticed. ⭐⭐⭐⭐⭐